Local Business Offers Extraordinary Service
REDDING LIFESTYLES, SHASTA COUNTY
February 24th, 2009
Everyone, sooner or later, finds themselves taking their vehicle somewhere 
to have body repairs completed. Over the years, I have used several different body shops (or panel beaters as they are known in Britain), but last week I had an exceptionally good experience.
My wife’s car was hit while parked in our office parking lot and fortunately the other vehicle owner’s husband immediately contacted her to report the accident. Armed with the insurance information we were ready to start the process of selecting a body shop.
My last experience at a dealer’s body shop in West Redding was good, but they have since moved to the far east end of town near the airport. I asked for a referral from a friend who had his high end sports car repaired recently. He was happy with their work so I stopped by for an estimate.
The estimator at Blvd Auto Body promptly and professionally worked up an estimate. I learned they were on the preferred list of the insurance company that was paying the claim. They spoke with the insurance agent and arranged for a loaner car and ordered the part. Upon dropping the car off they indicated it would be few days to complete the work. Less than 24-hours later my wife got a call- the car was ready for pick-up! We were both amazed they completed the job so quickly.
Upon picking up the car, I inspected the work and was impressed the new bumper was color matched perfectly and I could see they took the time to realign the fenders and hood with the new bumper. What a surprise!
They followed up with a nice thank you card and we were left with a very favorable impression of their professional customer service. They under-promised and over-delivered. I have found this level of service a rarity in Redding. They have certainly earned my trust and respect.
A couple days later, I gave them another opportunity to show me their stuff. My old Land Cruiser was damaged when I closed the garage door on the open rear hatch. The plastic nameplate was scratched and I had ordered the part years ago but never had it installed. They said it could be done for a minimal charge of $60, the cost of one hour labor. Again, they completed the job promptly and the bill was almost half the estimate. They could have charged the quoted amount and I would have paid it, but again, they delivered the promised service at a lower cost. How refreshing!
Although I hope I never need their services again, but know if I do, they will get the job! From one that strives to deliver exceptional service to my customers, congrats on a job well done!
530-224-6767 or 530-941-7492
BRAD GARBUTT
REALTOR/BROKER ASSOCIATE
REAL ESTATE PROFESSIONALS GMAC
QUARTER CENTURY LOCAL REAL ESTATE EXPERIENCE
I’ve seen a lot of DIY auto body workr and I’m sorry to report that 80% of them need to be redone. And corrections cost more than an original repair would because so much needs to be corrected. But if you are really detailedabout your steps and use your local auto body supply store for advice, you can deliver great results on the first shot.